Refund & Returns Policy

Delivery Policy
We ship all purchases within 10 days unless otherwise discussed between the sales team and the customer. Our products ship mostly through UPS and FedEx. We ship by freight on large orders. Generally, you can expect your items within 3-4 weeks but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 4 weeks, please contact us. Missing products or shipping errors must be reported within 72 business hours of receipt of the shipment. After 72 business hours, all claims will be denied.

Cancellations/Returns

After acceptance by Seller, orders shall not be subject to cancellation without a charge for material and labor costs incurred.  Custom-made products may not be returned. The customer is responsible for the price of shipping the item back to Taylor Made Cases, Inc. Non-warranty returns are subject to a 25% item cost restocking fee. RMA’s must be received within 30 days of the RMA issue date.

Risk of Loss

Delivery of the products to a common carrier or trucker shall constitute delivery to the Buyer, and all risk of loss or damage in transit shall be borne by the Buyer.

Taxes and Additional Fees

If any tax, charge of fee now or hereafter imposed or increased by any governmental authority or agency, upon the production, sales, transportation or delivery of any of the products covered herein is required to be paid or collected by the Seller, the amount thereof shall be added to the prices specified and paid by the Buyer.  

Warranty

Seller warrants parts and materials from the date products leave the Seller's dock for one year.  Seller will replace or correct, at the Seller’s discretion, free of charge any products manufactured by the Seller, that the Seller deems to be defective due to faulty design, workmanship or materials.  Seller makes no warranties concerning abuse and wear and tear.  All warranty is voided if the products are modified and used under abnormal conditions.    

Claims, Damages, Etc.

Seller shall not be liable in the event of any special, indirect, consequential or coincidental damages of any kind whatsoever, whether growing out of the use, inability to use, failure of, defect in, condition of, delay in delivery, non-delivery or otherwise, of the products covered hereby, and for the results obtained by any such use and Buyer agrees to hold Seller harmless from any liability arising out of such use by Buyer or by any subsequent purchaser from Buyer.  In no event shall any claim made by Buyer be greater than the purchase of the particular product in respect of which damages are claimed.  

Contingencies

Seller shall not be liable for any default or delay in performance if caused, directly or indirectly, by acts of God, war, force of arms, fire, the elements, riot, labor disputes, accidents, any governmental action, prohibition or regulation, delay in transportation facilities, shortage of, inability to obtain or non-arrival of any material or equipment used in the manufacturing of the products covered hereby or the failure of any party to perform any contract with Seller relative to the production of such products, or from any cause whatsoever which is beyond the Seller's reasonable control, whether or not such cause be similar or dissimilar to those herein enumerated.              

Return Policy & Procedures

Products purchased through Taylor Made Cases are under warranty for one year against manufacturing or hardware defects.  Please contact Taylor Made Cases for authorization and shipping instructions by emailing support@taylormadecases.com. Taylor Made Cases will repair and return any products covered under warranty.

If you need an RMA for any reason other than defect (ie. exchange or refund) you must follow the following steps:

1. Contact Taylor Made Cases at support@taylormadecases.com to determine if your order is eligible for return and to obtain an RMA form.
2. If eligible, Taylor Made Cases will send you a completed RMA form to be returned with the shipment.  Please send the RMA along with the items purchased to Taylor Made Cases, 107 Last Cast Drive, Benson, NC 27504 with Attn: RMA Number.
3. Shipping charges are prepaid on warranty repairs only.  The customer is responsible for sending and receiving charges for non-defective products.
4. Non-warranty returns are subject to a 25% item cost restocking fee.
5. RMA's must be received within 30 days of the RMA issue date.

For more details, please visit our Terms of Service and Privacy Policy.

Contact us at support@taylormadecases.com for questions related to refunds and returns.